Terms and Conditions for Removals Ireland
These Terms and Conditions apply to all removals services provided by Removals Ireland in the United Kingdom and, where applicable, cross-border moving arrangements. By making a booking, confirming a quote, or allowing a removal team to begin work, the customer agrees to be bound by these terms. They are designed to make the moving service clear, fair, and predictable for both parties. Nothing in these terms affects any rights that cannot be excluded under applicable law.
In these terms, references to ???we??�, ???us??�, and ???our??� mean Removals Ireland, and references to ???you??� or ???the customer??� mean the person or business booking the service. The terms cover the full scope of our house removals, office relocations, packing support, loading and unloading, and any agreed handling of items connected to the move. If a separate written agreement, quotation, or job confirmation sets out specific service details, those details will apply alongside these terms unless they conflict with mandatory law.
We may update these terms from time to time. The version in force at the time of booking will usually apply to that booking unless a later version is required by law or agreed in writing. Please read the entire document carefully before confirming any removal booking. If any part of these terms is unclear, the customer should ask for clarification before the move date.
1. Booking Process
A booking is only accepted when we have issued written confirmation, whether by email, text, or another recorded method. A quotation alone does not create a binding booking. We may provide an estimate based on the information supplied by the customer, including inventory details, access conditions, dates, and any special handling requirements. The final price or scope may change if the facts provided are incomplete or materially different from the actual circumstances on moving day.
To arrange a removals service, the customer must provide accurate information about the property, the volume and type of goods, access restrictions, parking, lift access, fragile items, and any items requiring disassembly, wrapping, or special care. If we identify additional work on arrival that was not included in the original booking, we may charge extra time or request revised instructions before proceeding. We reserve the right to refuse unsafe, unlawful, or impractical requests.
The customer is responsible for ensuring that all relevant parties have authority to book the service and that the person signing or confirming the move has permission to do so. If the booking is made for a business, the person placing the order warrants that they are authorised to bind that business. For multi-day or large-scale removals and storage arrangements, we may require a deposit, inventory check, or written acceptance of a detailed service schedule before confirming dates.
2. Pricing and Payments
All fees will be set out in the quotation or booking confirmation, unless additional charges arise from changes to the agreed service. Prices may be based on an hourly rate, fixed price, distance, volume, access difficulty, specialist handling, waiting time, or a combination of these elements. Any charges related to materials, parking, tolls, storage, disposal fees, or third-party services will be explained where reasonably possible in advance. The customer should assume that extras may apply where the move differs from the original description.
Unless stated otherwise, payment is due in full before completion of the service or immediately upon completion, depending on the booking type and commercial arrangement. For some bookings, a deposit may be required to secure the date. Deposits are normally non-refundable except where we cancel the booking or where mandatory consumer law requires otherwise. We may refuse to start or continue work if payment is overdue or if the customer fails to meet agreed payment terms.
We accept that moving companies must be transparent about charges, so any additional sums will be reasonable and supported by the facts. If the customer requests a change after booking, such as an extra collection point, a delayed start, or additional labour, we may revise the price accordingly. Unpaid balances may attract recovery costs, and the customer will be responsible for reasonable expenses incurred in collecting overdue amounts, to the extent permitted by law.
3. Cancellations, Postponements and Changes
If the customer wishes to cancel or postpone a booking, notice should be given as early as possible. Because dates are reserved specifically for each move, short-notice cancellations may lead to charges reflecting our lost time, staffing, and preparation costs. The exact amount may depend on how much notice is given and whether we have already incurred costs such as vehicle allocation, packing materials, or subcontracted labour. Any cancellation fee will be reasonable and proportionate.
If the customer cancels within a short period before the scheduled start time, or fails to provide access so that the move cannot proceed, we may charge the full or partial amount of the booking where permitted by law and consistent with the service agreement. If we need to postpone due to reasons outside our control, we will try to offer an alternative date. We are not responsible for indirect losses arising from a postponement unless caused by our negligence or other legal fault.
We may also reschedule if weather, road conditions, safety concerns, operational restrictions, or other practical issues make the original appointment unworkable. In such cases, we will act reasonably and communicate the change as soon as practicable. For office removals and larger commercial moves, the customer should plan for possible timing adjustments and ensure that staff, building management, and relevant third parties are informed of any revised schedule.
4. Customer Responsibilities
The customer must ensure that goods are packed appropriately unless packing has been expressly included in the service. Fragile items should be protected, valuables declared, and items with special handling requirements clearly identified. The customer must remove or secure cash, jewellery, documents, keys, medicines, and other highly sensitive items unless we have agreed in writing to carry them. We are not responsible for undisclosed contents inside boxes, drawers, or furniture.
The customer must ensure that the property is accessible at the agreed time, that parking or loading arrangements are available where needed, and that the route to be used is safe and suitable for moving heavy items. Any delays caused by lack of access, missing keys, blocked entrances, restricted lifts, or incorrect address details may be charged as waiting time or additional labour. The customer should also make sure that any pets are secured and that children are supervised during the move.
Where the move involves dismantling, reconnecting, or transporting appliances, the customer remains responsible for ensuring that items are safe to move and disconnected correctly unless we have agreed to handle those tasks as part of the service. We do not provide electrical, gas, plumbing, or structural certification. The customer should arrange specialist trades where necessary before the relocation service begins.
5. Liability and Claims
We will exercise reasonable care and skill in performing the service. However, our liability is limited to direct loss or damage caused by our negligence, breach of contract, or other legal responsibility that cannot be excluded. We do not accept liability for indirect or consequential losses, including loss of profit, business interruption, missed appointments, or emotional distress, except where the law requires otherwise.
Our liability for damage to items we move may be subject to valuation limits, insurance conditions, and the customer???s duty to declare items of exceptional value before the move. Where possible, the customer should obtain suitable insurance for goods of special importance, sentimental value, or high monetary worth. We are not liable for wear and tear, pre-existing damage, items packed by the customer that were not suitable for transit, or damage caused by inadequate packing materials supplied by the customer.
Any claim for loss or damage must be reported to us as soon as reasonably possible and in any event within a reasonable period after delivery. The customer should keep all packaging, photograph the damage, and provide relevant details so that we can investigate. Failure to notify us promptly may affect our ability to assess the claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited under law.
6. Waste, Disposal and Regulatory Compliance
We may only remove, dispose of, or transport waste where this has been agreed in advance and where the activity complies with applicable waste regulations. The customer must not ask us to remove hazardous, illegal, contaminated, or unidentified materials unless they have disclosed the items fully and we have agreed in writing that the service can lawfully be provided. This includes, without limitation, asbestos, chemicals, gas cylinders, paint in large quantities, batteries, clinical waste, and certain electrical items requiring specialist processing.
Where we agree to handle waste, the customer must provide accurate information about the nature and quantity of the materials. We may refuse collection if the waste is not suitable for general removal services or if doing so would breach legal requirements, licensing conditions, or health and safety obligations. The customer remains responsible for ensuring that waste is presented lawfully and that any required permissions have been obtained from landlords, site managers, or authorities.
We operate in line with applicable environmental and transport rules, and we expect the customer to comply with all relevant obligations concerning waste segregation, disposal, and duty of care. Any breach caused by false information, concealed waste, or unlawful items may lead to cancellation of the relevant part of the job and additional charges. If we reasonably suspect a legal risk, we may stop the service and seek instructions without liability for resulting delay.
7. Handling of Goods and Risk Transfer
Risk in the goods generally passes when the items are loaded onto our vehicle, unless the law or the service agreement states otherwise. The customer remains responsible for ownership, legality, and the accuracy of any declarations about the goods. We may decline to carry items that are unsafe, excessively heavy, badly packed, or likely to damage other property. If items are left behind, we will use reasonable efforts to notify the customer, but we are not obliged to store or return goods without agreement and payment of any applicable charges.
Where storage is included, separate storage conditions may apply concerning access, liability, payment, and retrieval. Customers should ensure that stored items are suitable for storage and clearly labelled. We are not responsible for deterioration caused by inherent defects, moisture-sensitive materials, infestation, or poor packing supplied by the customer. Any items delivered in sealed boxes may be treated as accepted unless the customer reports a visible issue at the time of delivery.
If the customer asks us to move items that require specialist lifting equipment, professional assembly, or third-party certification, we may proceed only if the service is safe and practical. We are entitled to stop work where continuing would create a risk to people, property, or lawful operation. The customer must cooperate with any reasonable safety instructions given by our staff.
8. Force Majeure, Suspension and Termination
We are not liable for delays or failures caused by events beyond our reasonable control, including extreme weather, traffic disruption, accidents, strikes, civil disorder, fire, flood, equipment failure, public authority action, or supply chain disruption. If such an event occurs, we may suspend, rearrange, or cancel the affected service. We will seek to minimise disruption and communicate with the customer as soon as reasonably practicable.
We may terminate or suspend the service immediately if the customer behaves abusively, provides false information, refuses payment, fails to provide access, or requests unlawful or unsafe action. In such cases, the customer may still be liable for costs already incurred and for any reasonable cancellation or abortive fees. We may also end the service if continuing would breach law, safety rules, or insurance conditions.
These terms, together with the booking confirmation and quotation, form the entire agreement between the parties in relation to the service, unless otherwise required by law. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force. A failure to enforce any term at a particular time does not mean that term is waived.
9. Governing Law and Jurisdiction
These terms are governed by the law of England and Wales, unless the booking confirmation states otherwise or mandatory consumer legislation provides a different outcome. Any dispute arising from the service will be subject to the courts of England and Wales, except where the customer has the right to bring proceedings in another competent jurisdiction under applicable law.
Nothing in this section affects statutory rights relating to consumer contracts, unfair terms, data protection, or other mandatory protections. If a conflict arises between these terms and any binding legal requirement, the legal requirement will prevail to the extent of the conflict. The parties agree to act in good faith to resolve any issue promptly and proportionately before resorting to formal proceedings where possible.
By confirming a booking with Removals Ireland, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions for the removals and relocation service. These terms are intended to support a professional, clear, and lawful service arrangement for every move.