Removals Ireland Privacy Policy
This Privacy Policy explains how Removals Ireland collects, uses, stores and protects personal data in connection with our removal and related services. It applies to all Removals Ireland customers and prospective customers in our service area, as well as to visitors who interact with us offline or through our online channels, in accordance with the General Data Protection Regulation and applicable Irish data protection law.
Who We Are
Removals Ireland is a removals and relocation services provider operating within our designated service area in Ireland. For the purposes of data protection law, Removals Ireland is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing personal data.
Scope of this Privacy Policy
This Privacy Policy applies to all customers, prospective customers and individuals whose personal data we process in the course of providing our services in our service area. By engaging with Removals Ireland, requesting a quotation, making a booking or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The main categories include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and other contact details you may provide to enable us to carry out removal or related services.
Service and booking information, such as details about your planned move, property access information, dates and times, inventory information relevant to the removal service, and any special instructions you provide.
Billing and payment details, such as information necessary to issue invoices and record payments. We do not store full payment card details; where card payments are processed, these are handled by secure payment processors.
Communications and correspondence, including enquiries, quotes, service feedback, complaints, and any information you choose to share with us when you contact us by phone, in writing or using online forms.
Technical and usage information, where applicable, such as limited information generated by your use of our website or online services, including basic device and usage data processed for security, administration and analytics purposes.
How We Use Personal Data and Our Lawful Bases
We only process personal data where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:
To provide quotations and respond to enquiries. We process identification, contact and service information to assess your requirements and provide quotes or information at your request. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in responding to potential customers.
To perform our contract with you. When you book a removal or related service, we process your personal data to plan, manage and carry out the service, communicate with you and handle any follow up. The lawful basis is the performance of a contract with you.
For billing, payments and account management. We use your personal and billing information to issue invoices, receive payments, manage accounts, and maintain financial records. The lawful bases are performance of a contract and compliance with legal obligations, particularly in relation to tax and accounting.
For customer service and operations. We process communications, service history and related data to respond to queries, handle complaints, improve our services and maintain accurate records of our interactions with you. The lawful basis is our legitimate interests in operating and improving our business and ensuring customer satisfaction.
For legal and regulatory compliance. We may process personal data to comply with obligations under applicable laws, regulations and court orders, including the maintenance of certain records. The lawful basis is compliance with legal obligations.
For security and fraud prevention. We may process personal data where necessary to protect our business, our customers and our assets, for example to prevent misuse of services, resolve disputes, or protect against unlawful activity. The lawful basis is our legitimate interests in ensuring security and preventing fraud.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting requirements.
Customer and service records are generally kept for a period that allows us to manage ongoing relationships, address queries or complaints, and comply with applicable limitation periods for legal claims. Financial and invoicing records are retained for the duration required under tax and company law.
Where personal data is no longer required for the purposes for which it was collected, and no legal or regulatory requirement applies, we will securely delete, anonymise or otherwise remove the data from our systems.
Data Processors and Third Parties
We may engage carefully selected third party service providers who act as data processors on our behalf. These processors only process personal data according to our documented instructions and are subject to appropriate confidentiality and security obligations.
Examples of such processors include providers of information technology and system administration services, secure payment processing services, secure data storage and backup services, and professional advisers such as accountants where they handle limited personal data as part of their services.
We may also share personal data with third parties acting as independent data controllers where required by law, such as regulatory authorities, law enforcement or government bodies, or where necessary in connection with legal proceedings.
We do not sell personal data to third parties. Any sharing of data is limited to what is necessary for the relevant purpose and carried out in accordance with data protection law.
International Data Transfers
Where personal data is transferred outside the European Economic Area by us or by our processors, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include the use of standard contractual clauses or other mechanisms approved by relevant supervisory authorities.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those employees, contractors and service providers who have a business need to know, using secure systems, and implementing appropriate physical and administrative safeguards.
While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure. We continually review and enhance our security measures to help protect your information.
Your Data Protection Rights
Under the GDPR and applicable Irish data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to request a copy of that personal data and certain related information.
The right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or updated.
The right to erasure. In certain circumstances you may request that we delete personal data about you, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent where consent was the lawful basis.
The right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to have that data transmitted to another controller where technically feasible.
The right to object. You may object, on grounds relating to your particular situation, to certain types of processing based on our legitimate interests. We will consider such objections and stop processing unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where processing is required for legal claims.
The right to withdraw consent. Where we rely on your consent as the lawful basis for processing your personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In Ireland, the relevant supervisory authority is the Data Protection Commission.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.
