Removals Ireland Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Ireland provides removal, transport, and associated services to customers within the United Kingdom and between the UK and Ireland. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation requesting or receiving services from Removals Ireland.
We, us, our means Removals Ireland, the service provider.
Services means any removal, packing, transport, storage, waste removal, or related services that we agree to provide.
Goods means all personal effects, furniture, equipment, and other items to be moved, transported, packed, stored, or disposed of in connection with our services.
Contract means the legally binding agreement between you and us incorporating these Terms and Conditions and the details set out in your booking confirmation.
2. Scope of Services
We provide residential and commercial removal services, including but not limited to local removals within the UK, removals between the UK and Ireland, packing and unpacking, loading and unloading, transport of goods, and, where agreed in advance, waste removal and disposal of unwanted items.
The exact scope of services will be set out in your quotation and booking confirmation. Only services specifically listed and agreed in writing form part of the Contract.
3. Booking Process
3.1 Quotation
We will provide a quotation based on the information you supply, which may include property access details, locations, dates, the volume or inventory of goods, and any special handling requirements. Quotations are typically estimates and may be revised if the information you provided was incomplete, inaccurate, or changes before or on the day of the move.
3.2 Acceptance of Quotation
Your booking is not confirmed until you have accepted our quotation in writing or through our specified booking process and we have issued a booking confirmation. By accepting the quotation, you confirm that you have the authority to enter into the Contract and that you accept these Terms and Conditions.
3.3 Changes to Booking
If you wish to amend your booking, including changing the service date, locations, scope of services, or volume of goods, you must notify us as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability, especially for moves involving ferry crossings or longer-distance transport between the UK and Ireland. Additional charges may apply where changes increase the time, distance, or resources required.
4. Access and Service Conditions
4.1 Access to Properties
You are responsible for ensuring suitable access to both collection and delivery addresses, including for larger vehicles where required. This includes arranging parking permissions, visitor permits, or any necessary suspensions of parking restrictions. Any parking fees or fines incurred directly as a result of providing the services may be added to your final invoice.
4.2 Property Condition and Preparation
You must ensure that the premises are safe and that all goods are properly prepared for removal. Fragile or high-value items should be clearly identified. Unless packing services have been specifically included, you are responsible for securely packing your goods.
4.3 Access Limitations
Where access is restricted, including narrow roads, height restrictions, internal stairs, or limited lift facilities, additional time or specialist equipment may be required. Any resulting extra costs will be charged in accordance with our prevailing rates. If we are unable to complete the work safely due to access issues, we may cancel or suspend the services and charge for time and costs incurred to that point.
5. Customer Obligations
You agree to:
Provide full and accurate information about the goods, addresses, and access.
Be present or represented by an authorised person during collection and delivery to provide instructions and sign any relevant documents.
Ensure that goods are ready for collection at the agreed time and that nothing is left behind in error.
Ensure that no prohibited, illegal, dangerous, or hazardous items are included in the consignment unless expressly agreed with us in writing and appropriately packed and labelled in compliance with applicable regulations.
Notify us in advance of any goods that require specialist handling, such as pianos, safes, large appliances, antiques, or delicate equipment.
6. Excluded and Hazardous Items
Unless expressly agreed in writing, we do not accept responsibility for:
Jewellery, watches, precious metals, stones, or money.
Important documents, deeds, securities, or collections of special value.
Perishable items, plants, or animals.
Hazardous materials including but not limited to explosives, flammable substances, corrosives, gases, chemicals, or any item restricted by transport or waste regulations.
If prohibited or hazardous items are included without our knowledge, you will be responsible for all resulting loss, damage, or costs. We reserve the right to refuse to handle any goods that we consider unsafe or illegal.
7. Payments and Charges
7.1 Pricing
Our charges are based on factors including volume or weight of goods, distance, service time, number of staff, equipment required, and any ferry or toll charges associated with travel between the UK and Ireland. Unless stated otherwise, prices are exclusive of any applicable taxes or third-party fees.
7.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be stated in your quotation or booking confirmation. Deposits are applied towards your final invoice and are subject to the cancellation terms set out below.
7.3 Payment Terms
Unless agreed otherwise in writing, payment is due in full no later than on completion of the services, and in some cases prior to commencement, particularly for long-distance or cross-border removals. We reserve the right to withhold delivery of goods or suspend services if payment has not been received as agreed.
7.4 Late Payment
Where payment is not made on time, we may charge interest on outstanding sums at the statutory rate and recover any reasonable costs of collection. We may also retain goods until payment is received in full and may charge storage fees for any resulting delay.
8. Cancellations and Postponements
8.1 Customer Cancellations
If you need to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, calculated on the total agreed service price:
More than 7 days before the scheduled service date: no cancellation charge, and any deposit may be refunded or held as credit at our discretion.
Between 3 and 7 days before the scheduled service date: up to 50 percent of the service charge may be payable.
Less than 3 days before the scheduled service date, or failure to proceed on the day: up to 100 percent of the service charge may be payable.
8.2 Postponements
Where you request a change of date, we will attempt to accommodate the new date subject to availability. If we cannot accommodate the change, or if the postponement is requested at short notice, this may be treated as a cancellation and the relevant cancellation charges may apply.
8.3 Our Right to Cancel or Suspend
We may cancel or suspend services if:
You fail to meet your obligations under these Terms and Conditions.
We reasonably consider that it would be unsafe, unlawful, or impracticable to proceed.
Events beyond our reasonable control prevent us from performing the services as planned, including severe weather, road closures, transport disruptions, or changes to cross-border requirements.
Where we cancel due to our own circumstances and not due to your breach or external events, any prepayments for unperformed services will normally be refunded.
9. Liability and Limitations
9.1 Our Duty of Care
We will exercise reasonable care and skill in the handling, packing, and transport of your goods and in the provision of our services. However, our liability is subject to the limitations set out in this section.
9.2 Exclusions of Liability
We are not liable for:
Loss or damage arising from your failure to pack goods properly where packing was undertaken by you.
Loss or damage arising from inherent defects, pre-existing damage, or the natural deterioration of goods.
Loss or damage to fragile items where they were not appropriately packed or declared.
Indirect or consequential loss, including loss of profits, loss of enjoyment, loss of opportunity, or any purely economic loss.
Delays or failure to perform caused by events beyond our reasonable control, including traffic conditions, ferry or transport delays, adverse weather, or customs and border inspections.
9.3 Limits on Liability
Our liability for loss of or damage to goods, where established, will generally be limited to a reasonable valuation per item or per consignment as set out in your quotation or in our standard liability limits. You may request additional cover, where available, subject to payment of any additional charges.
9.4 Notification of Loss or Damage
You must inspect goods on delivery and notify us of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable period following completion of the services. Failure to report issues within a reasonable time may affect our ability to investigate and, where applicable, to compensate.
10. Insurance
We maintain insurance appropriate to our business as a removal services provider. This does not replace your own responsibility to ensure that goods are adequately insured for their full value, especially during moves between the UK and Ireland where additional transport and handling risks may arise. You are strongly advised to arrange your own contents or transit insurance where necessary.
11. Waste Removal and Environmental Regulations
11.1 Waste Handling
Where waste removal or disposal of unwanted items forms part of the services, we will handle such materials in accordance with applicable UK and local regulations. Only agreed items will be removed, and we reserve the right to decline any items that cannot be legally or safely transported or disposed of.
11.2 Customer Responsibilities
You are responsible for accurately identifying items to be disposed of and for ensuring that no personal items or items of value are included by mistake. We accept no liability for items disposed of that you incorrectly designated as waste.
11.3 Environmental Compliance
We will use lawful and responsible disposal routes, which may include licensed waste transfer sites or recycling facilities, in line with current environmental standards and duty of care obligations. Any special disposal requirements or additional fees will be set out in your quotation or agreed with you prior to removal.
12. Storage Services
Where storage services are provided, additional terms may apply. Goods will be stored at a facility selected by us, and you must maintain up-to-date contact details and settle storage charges when due. We may exercise a lien over stored goods for unpaid charges and may, after giving reasonable notice, sell or dispose of goods to recover outstanding sums where permitted by law.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should notify us promptly so that we can investigate and attempt to resolve the issue. Most concerns can be addressed informally by contacting us with full details of your booking and the nature of your complaint. If a dispute cannot be resolved through informal discussions, it may be referred to the courts as set out below.
14. Data Protection and Privacy
We collect and process personal information necessary to manage your booking, provide services, handle payments, and meet legal obligations. We will handle your data in accordance with applicable data protection laws and our privacy practices. Personal information will be kept secure and will not be shared with third parties except where necessary for the performance of services, compliance with law, or with your consent.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, without prejudice to any mandatory rights you may have under consumer protection laws.
16. General Provisions
Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement: The Contract, including these Terms and Conditions and your booking confirmation, constitutes the entire agreement between you and us and supersedes any prior discussions or understandings relating to the services.
Waiver: Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
Variation: We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood, and agree to these Terms and Conditions.
